FAQ

 

FREQUENTLY ASKED QUESTIONS

COMMODITAG

CommoditAg is the easy, local, and direct solution for farmers wanting more control over their agricultural input and farm supply purchase decisions. CommoditAg offers a simple shopping experience that saves you time and money. Begin your search now for real-time, transparent pricing and inventory availability at your local fulfillment center or for delivery to your farm.

CommoditAg partners with local retailers to offer farmers a differentiated, comprehensive, and convenient online marketplace with transparent and unbiased access to the products and technologies you want and need. Our user-friendly website lets you order products directly to your farm or to one of our local fulfillment centers for easy pick-up.

SHOPPING & ORDER MANAGEMENT

No, you may check out as a guest. You will not be able to see your order history and you will be required to re-enter payment, contact, and tax exemption information for every order.

There are multiple ways to shop on CommoditAg:

  1. If you are looking for a particular brand, active ingredient, or key ingredient enter that into the search bar.
  2. Browse by category to see our wide selection of quality products.
  3. Browse by brand to shop products from a specific supplier.
  4. If you can’t find something you are looking for or if you are looking for a long list of products, please Request Quote from the top of the homepage.

See How it works to learn more about placing your order.

We recommend reviewing the product information on each product page. If the information provided does not answer your questions, please contact CommoditAg Customer Service:

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

Customer Service will connect you with a product expert if you request detailed assistance.

Applying a promotion code is simple. On the cart page, enter the coupon / promotions code below the orange check out button. Check promotion terms and conditions found on the email or mailer you received.

Yes. CommoditAg intends to deliver exactly what you ordered. If a brand becomes unavailable, we will always call to ask if you will accept an alternative. If you receive a different product than what you ordered, please let us know right away by contacting Customer Service:

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

CommoditAg works to provide a broad offering. If there are specific categories, products or brands that you would like to see offered by CommoditAg, please submit a quote to CommoditAg or contact Customer Service:

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

For EPA regulated products, a product must be approved by each state. You will receive this message if you attempt to pickup in or ship to a state where a product is not registered. Also, sometime due to supply chain constraints, suppliers choose to limit the states in which they sell their products.

Yes, CommoditAg will check restricted use licensing at the time of purchase and will ask for your license information upon the creation of your account.

CUSTOMER SERVICE SUPPORT

Yes. CommoditAg Customer Service Team are available regular business hours and can be reached directly anytime through email, text or phone.

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

Monday – Friday  8:00 am – 6:00 pm EST
Saturday  9:00 am – 12:00 pm EST

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

During regular business hours, if we are not immediately available, we will return your call or email within the same business day. Outside regular business hours, we will return your call or respond to email the next business day.

Our Response to COVID:
Please contact customer service at 217.690.5100 if you have any concerns about receiving delivery or pickup of your CommoditAg order and we will do our best to accommodate your request.

ACCOUNT SETUP & MANAGEMENT

  1. Click “Create Account” from the top of the homepage
  2. Enter your email address
  3. Record your information and billing details
  4. Click the box to agree to the privacy policy
  5. Check your inbox for account confirmation email (sometimes this email ends up in Spam folders)
  6. Follow the link in the email to finish setting up your account including Tax ID and RUP information
  1. Log into your account
  2. Click “My Account” at the top of the homepage
  3. Here you can see order history and update your contact information, pesticide applicator license, billing information, payment information, and tax exemption.
Once you create an account and purchase while logged into your account you can:
  1. See your order history
  2. Save payment information
  3. Check-out tax free on products purchased for agricultural use (if you recorded your tax information during account setup or during checkout)
  4. Purchase RUP products (if you provided your pesticide applicators license during account setup)
  1. Go to my account and click “Forgot your password”
  2. OR contact customer service at 217.690.5100 to request a password reset
  1. Log into the account you used to place orders
  2. Click “My Account” from the top of the homepage
  3. You can see order history on the left of the page

PAYMENTS OPTIONS

CommoditAg offers three forms of payment including electronic ACH transfer, debit card and credit card.

No, all products must be paid for online at the time of purchase. CommoditAg does not accept cash or check.

Yes, CommoditAg charges a fee to cover the cost of credit card processing; there is no fee to pay with debit card or ACH.

If you should not have been charged taxes, please contact Customer Service immediately:

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

To avoid being charged taxes in the future, please establish a CommoditAg account and provide your tax exemption information. You can also record your tax exemption from the cart page during the checkout process.

SHIPPING & DELIVERY

Shipping geography varies by product based on the regulatory and supply chain situation. Many products can ship throughout the Continental United States, excluding California at this time.

Products will be shipped via common carrier such as XPO, FedEX and UPS. Delivery drivers are not able to assist with unloading. Customers are responsible for unloading items from the trailer.

Once your product is on its way, you will receive an email from CommoditAg with freight tracking information.

If you have any concerns with the product you receive, please contact CommoditAg Customer Service:

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

Shipping costs are based on the actual weight, packaging and delivery location of the order. We receive automated shipping quotes from our partner parcel and freight carriers. The shipping cost is provided during the checkout process, once the shipping destination is entered.

Orders placed December through February will be available for pick up starting March 1st at a fulfillment center location of your choosing.

Orders placed after March 1st will be ready for pick up at a fulfillment center location of your choosing based on product availability.

If you need products at a different time, please contact Customer Service:

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

We will do our best to meet your timing needs.

Most of the products for sale on CommoditAg.com are available for pickup at your local Fulfillment Center. Some suppliers prefer to ship directly to your farm. You will see the option to either pickup or direct ship products in the shopping cart.

RETURNS & GUARANTEES

All CommoditAg sales are final. Refunds and exchanges will be processed for items that are damaged in transit or for incorrect product delivery only.

CommoditAg does not provide a guarantee on product performance. We do not offer resprays or pumps and meters. If the product is found to be of poor quality upon receipt, CommoditAg will evaluate the situation and potentially send replacement product.

NEWS & UPDATES

  1. Keep your account contact information current.
  2. Confirm that on your account settings you have given CommoditAg approval to contact you.
  3. Follow CommoditAg on social media:

facebook logo  instagram logo  twitter logo  LinkedIn Logo 

  1. Confirm that on your account settings you have given CommoditAg approval to contact you for marketing purposes.
  2. Join our free membership program for special discounts and valuable offers at www.commoditag.com/membership
    1. When you register for the free CommoditAg.com Membership you’ll receive rewards including: coupons for special member savings, early alerts for new product, first access to special offers and promotions, member access to events and seminars and more.

If you have questions about the CommoditAg.com Membership, please contact CommoditAg Customer Service:

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

  1. Use the unsubscribe link at the bottom of any e-mail correspondence
  2. Reply with “STOP” to any text correspondence
  3. For further information review our Privacy Policy

If you have issues with your unsubscribe request, please contact Customer Service:

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

Your privacy is very important to us. Read our Privacy Policy for more details.

COMMODITAG WEBSITE

Error messages can be caused by many different things. Please contact Customer Service for help to complete your order:

Phone/Text Number: 217.690.5100
Email: customer.service@commoditag.com

CommoditAg is best viewed by using the most up to date versions of Chrome, Edge, Firefox, or Safari. Please visit the information section of your browser to update to the most recent versions.

In most browsers you can press Ctrl + to zoom in, Ctrl – to zoom out, or Ctrl 0 (that is a zero) to return to normal size. Changes to zoom level only affect the current tab and are temporary.

Try the zoom feature above first. If that does not help you can try this. Changing font size affects all windows and tabs and remains in effect until changed again.

Locate the font setting page.

Chrome – Click Chrome Settings > Settings > Appearance.

Edge – Click Edge Settings > Settings > Appearance.

Firefox – Click Firefox Settings  > Settings

Select the desired font size.

Generally, no. In most cases the site is fully functional even with a pop-up blocker. However, in some browsers, If the payment window does not appear during the checkout process, you may need to allow the pop-up or disable the blocker.

The site has been designed to automatically adjust and optimize to different device types and screen sizes. If you are experiencing issues with viewability or navigation, please contact Customer Service: Phone/Text Number: 217.690.5100 Email:

FARMERS EDGE

Farmers Edge is the parent company of CommoditAg. Farmers Edge is a global leader in digital agriculture and is passionate about leading the next agricultural revolution by developing data-driven technologies that help farmers run efficient operations while producing more food for a rapidly growing global population.

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